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Refund Policy

Cancelling and refunds

Last updated: October 8, 2026

Soap Ledger is operated by Attention Ally, LLC, a Pennsylvania limited liability company. We want you to pay for Soap Ledger only if it's useful to you. This policy explains how cancelling and refunds work for the paid plans (Maker and Shop).

Who handles payments

Card payments are processed securely by Stripe. Charges appear on your statement as SOAPLEDGER. Refunds go back to the card or payment method you used.

Try before you pay

Every new account can try the Shop plan free for 14 days, with no credit card. The Free plan has no time limit.

14-day money-back guarantee

  • If you're not happy, ask for a refund within 14 days of your first payment for a plan, monthly or yearly, and you'll get a full refund. No reason needed.
  • After those 14 days, all sales are final. Renewals, monthly or yearly, aren't refunded. You can cancel at any time so you aren't charged again.

Cancelling

  • You can cancel at any time from Settings in the app. Your plan stays active until the end of the period you've paid for, and you won't be charged again.
  • We don't refund the unused part of a period when you cancel, except within the 14-day guarantee above or where the law requires it.
  • Cancelling never deletes your data. Your workspace moves to the Free plan: paid features stop working, and everything you made stays visible and exportable.

Changing plans

Upgrades start straight away and you pay the difference for the rest of the period. Downgrades take effect at your next renewal.

Mistakes and problems

If you were charged by mistake, charged twice, or couldn't use Soap Ledger because of a problem on our side, contact us and we'll put it right, including a refund where appropriate.

Your legal rights

Nothing in this policy limits rights you have under consumer law where you live, such as a statutory right to cancel.

How to ask for a refund

Email hello@soapledger.com with the email address on your account, or reply to your receipt email. Refunds are usually processed within 5 business days; your bank may take a few more days to show it.